On June 1, 2017, President Trump’s promised White House VA Veterans’ Complaint Hotline went live. The hotline is intended to provide veterans with an avenue to report problems with and complaints about the VA. VA Secretary David Shulkin said that the initial soft launch of the hotline will only have live operators to take some of the calls at first, with a pledge to provide continuous 24/7 live coverage by August 15, 2017.
All calls made to the hotline will be confidential. However, depending on the issues involved, some may need to be referred to the appropriate VA department and some information may need to be shared with those departments in order for specific complaints to be addressed.
President Trump proposed the hotline during his campaign as a way for veterans to be able to bring their complaints and issues directly to the White House and not get lost in the VA system. According to VA officials, information from these calls will be used to address issues regarding benefits and receipt of care for veterans and their families.
Please remember that this is NOT a Veterans’ Crisis Line and is not intended to provide suicide prevention assistance. This is to report problems with the VA, such as difficulty receiving benefits or care, directly to the White House. If you or a family member are in crisis and in need of immediate help, please call the Veterans’ Crisis Line at 1-800-273-8255 and press 1.
If you have an issue or a complaint to report to the White House, you may call the new hotline at 1-855-948-2311. Again, not all calls will be answered by a live operator at this stage since the program will not be fully staffed 24/7 by live operators until the official launch on August 15, 2017.